Legal
These terms govern your use of this website and any booking you make through it. Please read them before you book: by using the site you accept them.
This website is operated by ARK PLATFORMS, EUROPE LIMITED, a private limited company registered in England and Wales under company number 16762355, with its registered office at Office 12 Initial Business Centre, Wilson Business Park, Manchester, M40 8WN, United Kingdom. In these terms, "Averton", "we", "us" and "our" mean that company and the group of brands it operates. "You" means the person using the site or making a booking.
These terms apply to your use of the site, to any enquiry, reservation request or booking made through it, and to membership of Averton Circle. Separate terms apply to specific services and, where they conflict with these terms on that subject, they take precedence:
We may change these terms to reflect changes in law, in the services we offer, or in how the site works. The version in force is the one published on this page at the moment you use the site or make a booking, and the date it took effect is shown at the foot of this page. A change made after your booking is confirmed does not alter the terms of that booking.
You must be at least 18 years old and legally able to enter into a contract to make a booking or hold an Averton Circle membership. Guests under 18 must be accompanied by a responsible adult who takes responsibility for them throughout the stay. Seren houses are adults only and set a minimum age of 16 for all guests, in every part of the house.
You may use this site to plan, request and manage stays with us, and for no other purpose. You agree not to:
You are responsible for the accuracy of the details you give us and for keeping your membership details secure. Tell us promptly if you believe your membership has been used without your permission. We may suspend or close a membership where we reasonably believe it has been used fraudulently, where points have been earned or redeemed in breach of the programme terms, or where a member behaves abusively towards our teams or other guests.
A request submitted through this site is an offer, not a confirmed booking. A contract comes into existence only when we send you a written confirmation identifying the house, the dates, the rate and its rules. Until then no room is held. Where a house is operated by an independent owner under a franchise agreement or within the Haven or Origin collections, your accommodation contract is with that owner; we act as booking agent, and we tell you which entity you are contracting with in the confirmation.
Unless the rate says otherwise, rates are quoted per room per night, in the currency shown, and:
We may ask for a card to guarantee a booking, for a deposit, or for payment in full at the time of booking, depending on the rate and the length of stay. Payment details are processed by our payment provider; we do not store full card numbers on our own systems. Where a rate requires prepayment, the amount is taken at the time stated in the rate rules. If a payment is declined or reversed, we may cancel the booking after telling you and giving you a reasonable opportunity to provide an alternative method.
Each rate carries its own cancellation and amendment terms, which are shown before you confirm and repeated in your confirmation. Flexible rates may usually be cancelled without charge up to the deadline stated. Advance, offer and non-refundable rates are charged in full and are not refundable, which is why they are priced lower. Where you do not arrive and have not cancelled, the rate rules for a no-show apply. Group bookings of five rooms or more are subject to separate terms notified at the time of booking.
We will honour confirmed bookings except where we are prevented from doing so. If we must cancel or materially change a booking — for example because of damage to the property, a safety issue, or an event beyond our reasonable control — we will tell you as soon as possible and will either offer a comparable room at another house or at another date, or refund every amount you have paid for the affected nights. Our liability in that situation is limited as set out in clause 17.
We take care with the rates and descriptions we publish. Where a rate is obviously wrong — for example a price published at a small fraction of the ordinary rate for that room and date — and that error is one you could reasonably have recognised as a mistake, we are not obliged to honour it. We will tell you before taking payment and give you the choice of continuing at the correct rate or cancelling with a full refund.
Where we publish a rate guarantee, it applies to identical bookings only: the same house, room type, dates, occupancy, rate conditions and payment terms, on a publicly available, bookable website, verifiable at the time of the claim. Claims must be made within 24 hours of booking and at least 48 hours before arrival. Rates on opaque or closed channels, member-only rates from other programmes, package rates that bundle other services, and rates arising from an obvious error are excluded. Offers are subject to availability, cannot be combined with each other unless we say so, and may be withdrawn without notice, though never after your booking is confirmed.
Points have no cash value, are not property, and cannot be sold or exchanged for money. They are earned on eligible spend as described in the programme, and are not earned on taxes, service charges, third-party bookings or gift-card purchases. A balance expires after 24 consecutive months with no eligible night. We may change the programme, including earning and redemption rates, on reasonable notice published on the Averton Circle page; changes do not affect a redemption already confirmed.
Each house has rules covering safety, smoking, noise, pets and the use of shared spaces, made available at the house and on request before arrival. We may refuse to accept, or may end, a stay where a guest behaves in a way that endangers, harasses or seriously disturbs others or our teams, or where the law requires it. You are responsible for loss or damage caused to the property by you or by anyone in your party, and we may charge the reasonable cost of repair or replacement, with an itemised account.
The Averton name and marks, the brand names within the group, and the text, photography, design and code of this site are protected by intellectual property rights owned by or licensed to ARK PLATFORMS, EUROPE LIMITED. Independent houses in the Haven and Origin collections retain their own marks. You may view and print pages for your own use in planning a stay. Press may use assets we supply, on the terms issued with them. Nothing on this site grants any other licence.
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited. Subject to that, and where you contract with us as a consumer, we are responsible for loss you suffer that is a foreseeable result of our breach, and we are not responsible for loss that is not foreseeable. Where you contract with us in the course of a business, we are not liable for loss of profit, loss of business or loss of opportunity, and our total liability arising from a booking is limited to the amount you paid for it.
We are not liable for failure to perform where that failure is caused by something beyond our reasonable control, including severe weather, fire, flood, utility or network failure, industrial action, civil emergency, epidemic, or an act or decision of a public authority. Where such an event prevents a stay from going ahead, we will refund the amounts paid for the affected nights.
Tell the house first: most problems are solved fastest by the team in the building, during your stay. If the matter is not resolved, write to us and we will acknowledge within two working days and answer within fifteen. If you are a consumer resident in the European Union or the United Kingdom and remain dissatisfied, you keep the right to refer the matter to the consumer protection authority or approved dispute resolution body in your country of residence.
Personal data is handled as described in our privacy centre, which forms part of your agreement with us in respect of data protection. Where the house you stay in is operated by an independent owner, that owner may be a separate controller of data relating to your stay, and we say so in the confirmation.
These terms and your use of this site are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. This does not deprive you, as a consumer, of the protection of the mandatory rules of the country in which you are habitually resident, nor of the right to bring proceedings there. A contract for your stay is additionally subject to the mandatory hotel and consumer law of the country in which the house is located.
If any clause is found to be unenforceable, the remaining clauses continue in force. Our failure to enforce a term is not a waiver of it. We may transfer our rights and obligations under these terms to another company in the group; this does not affect your rights. These terms, the rate rules for your booking and the programme terms of Averton Circle form the whole agreement between us on their subject matter. Nobody other than you and us has any right to enforce them.
Write to ARK PLATFORMS, EUROPE LIMITED at Office 12 Initial Business Centre, Wilson Business Park, Manchester, M40 8WN, United Kingdom, or by email to the reservations address shown in the footer of this site. For press, development and partner matters, use the addresses on the relevant pages.
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