Help

Help and contact

Reservations, changes and anything you need before arriving.

  • Reservations

    Changes, cancellations and special requests on an existing booking.

  • Averton Circle

    Preferences held on your profile and how to update them.

  • Accessibility

    Step-free rooms, hearing loops and assistance on arrival.

  • Invoicing

    Corporate billing, VAT receipts and payment on account.

Talk to a person

Reservations are answered within two hours, every day of the year.

reservations@avertonhotels.com

Ways to reach us

  • Reservations

    New bookings, changes and cancellations.

    Answered within two hours, 24/7

  • A house you are staying in

    Ask at the desk or call the house directly — they decide, not a call centre.

    Immediate

  • Averton Circle

    Points, tiers and preferences on your membership.

    One working day

  • Press and partners

    Media requests, travel agents and corporate contracts.

    Two working days

Common questions

  • How do I change or cancel a booking?

    Reply to your confirmation email, or call the house directly. Changes made with the house are always faster than through any intermediary.

  • Can I book an accessible room online?

    Yes. Tell us in the request and the house confirms the specific room, not just the category.

  • Do you hold rooms for late arrival?

    Every room is held until you arrive. Tell us if it will be after midnight so the kitchen leaves something out.

  • Can someone else check in for me?

    Yes, with the name given in advance on the booking and identification on arrival.

  • How do I get a VAT invoice?

    Ask at the desk or write to reservations with the company details; we reissue within one working day.